Communities

QAL has been the heart of Gladstone’s prosperity since we produced our first alumina in 1967 and has continuously made contributions to the sustainable development of the Gladstone region.

Our diverse communities work gives us the opportunity to bring positive, long-term benefits to the Gladstone region, which is evident in the many liveability improvement projects we have been a part of over the years.  

A key focus of our work is making Gladstone a great place for our employees and our neighbours to live and grow with their families. This starts in addressing the primary areas of need such as health and local business development.

Rio Tinto Community Fund

The Rio Tinto Community Fund was established in 2002. The QAL General Manager is currently the chair of this Fund. The Rio Tinto Community Fund invests in long term areas of need in Gladstone which can make a difference in a sustainable way without creating dependency. This is achieved through building knowledge, engaging the right stakeholders and developing solutions in partnership with community.

If you would like to understand more about the Rio Tinto Community Fund please go to www.hereforgladstone.com.au.

Sponsorships and Donations 

Rio Tinto Community Fund, QAL and Yarwun also have a separate sponsorship and donations program. Through this programs, QAL supports community-based projects that can make a difference in a sustainable way, and promotes active partnerships at a local level that are based on mutual benefit for the organisation and wider community.

If you would like to read more about our Sponsorship and Donation programs, please go to visit the information page.

Community engagement

We understand that effective communication, consultation and engagement with our stakeholders must be part of the way we work. We will consult with individuals, organisations and groups that are affected or interested in our business activities.

We actively listen to any concerns or suggestions and consider ways in which we can drive continuous improvement in what we do. Proactive engagement does not mean we will necessarily always agree on everything but it does involve a considered approach and response that takes concerns of our stakeholders on board.

Real-time Online Community System (ROCS)

QAL believes that good management of community relationships is as necessary to our business as the management of our operations.

Community members can register their concerns or feedback by either our free call number 1800 181 110 or online through the Real-time Online Community System (or ROCS). Once your concern is lodged, a QAL representative will make direct contact with you within 2 business days to discuss your concerns and work towards a resolution.

ROCS can be accessed at rocs.qal.com.au.  

Using ROCS

Community complaints and concerns

Complaints and concerns are common in community life, whether induced by external or intercommunity issues. We continually strive to minimise the impact of our operations on our community, however we are aware at times we may impact outside our boundary on dustnoiseodour and alkali.

We aim to proactively resolve complaints and disputes rather than allowing community issues to remain unaddressed. We will (wherever possible) liaise with community members in person, investigate their concerns and aim to address the issue at the root cause before providing feedback and assurances to prevent the issue reoccurring. To read our Community Complaint Procedure, click here.

You can make an enquiry or lodge a concern about QAL’s operations through ROCS or by calling the QAL Community Hotline number – 1800 181 110.

Community Advisory Committee

Regular meetings with our QAL Community Advisory Committee has enabled us to get to the heart of concerns and work together to develop safer, smarter, and more sustainable solutions to complex challenges.

By listening carefully to the concerns of our neighbours, we are aligning our business with the needs of our community, and pushing to achieve better environmental and community performance.

We are committed to reducing environmental and community impacts, such as odour, dust, alkali and noise, by making long-lasting changes to the performance of the plant, and the robustness of our operating procedures over time.

If you would like to learn more or become a member of the Community Advisory Committee, please email Community Relations