Communities

"Sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their own needs." World Commission on Environment and Development report to UN.

Rio Tinto believe that our Gladstone operations, Yarwun and QAL, can make an important contribution to the sustainable development of the Gladstone region. Our diverse communities work gives us the opportunity to bring positive, long-term benefits to the Gladstone region. You can read our communities policy here.

A key focus of our work is making Gladstone a great place for our employees to live and grow with their families. This starts in addressing the primary areas of need such as health and childcare. Investing in these core areas improves retention, which attracts high-calibre employees and decreases our operating costs. Ultimately, it allows us to deliver better returns for our shareholders Rio Tinto and Rusal.

Rio Tinto Community Fund

The Rio Tinto Community Fund was established in 2002. The QAL General Manager is a board member of this Fund and the Manager – Community Relations Gladstone is the executive officer. The Rio Tinto Community Fund invests in long term areas of need in Gladstone which can make a difference in a sustainable way without creating dependency. This is achieved through building knowledge, engaging the right stakeholders and developing solutions in partnership with community.

If you would like to understand more about the Rio Tinto Community Fund please go to www.hereforgladstone.com.au.

Sponsorships and Donations 

In addition to the Community Fund, Rio Tinto through QAL and Yarwun also have a sponsorship and donations program. Through these programmes, Rio Tinto Yarwun and QAL support community-based projects that can make a difference in a sustainable way without creating dependency, and promote active partnerships at a local level that are based on mutual commitment, trust and openness.

If you would like to read more about our Sponsorship and Donation programmes, please go to https://communityinvestment.riotinto.com/operation/gladstone.

Community engagement

To achieve our vision of being the local community’s industry partner of choice we understand that effective communication, consultation and engagement with our stakeholders must be part of the way we work. We will consult with any individuals, organisations and groups that are affected or interested in our business activities.

To ensure we engage our stakeholders effectively we actively listen to any concerns or suggestions and consider ways in which we can drive continuous improvement in what we do. Proactive engagement does not mean we will necessarily always agree to everything but it does involve a considered approach and response that takes concerns of our stakeholders on board.

Real-time Online Community System (ROCS)

QAL believes that good management of community relationships is as necessary to our business as the management of our operations. Integral to this is mutual respect, which depends on our understanding of the issues that are important to you and our community understanding what is important to us.

We have established renewed community priorities and commitments. One of the most significant changes is how we manage your concerns and feedback. We have improved our accessibility so you can now register your concerns or feedback by either our free call number 1800 181 110 or online. This means we can improve our response time and spend more time proactively working with you.

We have named this the Real-time Online Community System (or ROCS). Click on this link to access the ROCS fact sheet.

ROCS can be accessed at rocs.qal.com.au.  Accessing ROCS is simple! Click on the How to Use ROCS Guide to guide you through the process or click on one of the below links to view a How to Use ROCS video.

Community complaints, disputes and grievances

Complaints and disputes are common in community life, whether induced by external or intercommunity issues. Inevitably, communities will have cause to complain about the unintended impacts of operations, such as dust, noise, odour and alkali.

We aim to proactively resolve complaints and disputes rather than allowing community issues to escalate. We will (wherever possible) deal with complaints in person, investigate and aim to address the issue at the root cause and provide feedback and assurances to the complainant to prevent the issue reoccurring. To read our Community Complaint Procedure, click here.

You can make an enquiry or lodge a concern about QAL’s operations through ROCS or by calling the QAL Community Hotline number – 1800 181 110.